Returns and refunds

This policy applies when you shop as a consumer with Pouchify, operated by Vending & Machines Sweden AB, company registration number 559519-2971. Contact us at august.ekenberg@gmail.com or +46 8 29 90 00. Our business and return address is Vending & Machines Sweden AB, Bergsgatan 106, 802 66 Gävle, Sweden.

Your 14 day right of withdrawal

As a consumer, you normally have 14 days to withdraw from an online purchase without giving a reason. The period starts on the day after you, or someone receiving the goods on your behalf, takes possession of them. If goods from the same order are delivered separately, the period normally starts on the day after you receive the last item.

Tell us clearly within the withdrawal period that you wish to withdraw from the purchase. Please include your name, order number and the goods concerned so that we can identify the order. You can use the function below, email us or use the model form further down this page. Using the model form is optional.

Notify us of your withdrawal

You can also send your notice to august.ekenberg@gmail.com or by post to the address above. A clear notice sent within the applicable period is sufficient to exercise your right. When you use our online function, you receive an acknowledgement that records when the notice was received.

Returning the goods

Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. The return address is Vending & Machines Sweden AB, Bergsgatan 106, 802 66 Gävle, Sweden. Package the goods carefully and keep a postage receipt or other evidence that you have sent them. Please include your order number with the return.

You pay the direct cost of returning goods after withdrawal when you were informed of this before placing the order. If we did not provide the required information about your responsibility for return costs before the purchase, we bear those costs to the extent required by law.

For a vending machine or another large item that cannot normally be returned by post, the cost of return transport, or a reasonable estimate, must have been provided before purchase for you to bear that cost. If this information was not provided, we cover the return transport costs that the law requires us to bear. Contact us to coordinate the practical transport arrangements. Send your withdrawal notice within the deadline even if transport needs to be arranged separately.

Inspecting the goods and diminished value

You may inspect the goods as necessary to establish their nature, characteristics and functioning. If handling beyond what is necessary has reduced their value, we may deduct the actual loss in value, provided we supplied the advance information required by law. We do not impose an automatic return administration fee or a fixed percentage charge for exercising a statutory right of withdrawal.

Sealed goods and other exceptions

The right of withdrawal does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once you have broken their seal. This exception requires both an appropriate seal and its removal by you. Opening an outer delivery box or transport packaging does not in itself remove your withdrawal right.

Statutory exceptions may also apply to goods that deteriorate or expire rapidly and goods made to your particular specifications or clearly personalised. A standard item is not automatically exempt merely because it is ordered from a supplier or has a longer delivery time. Where an exception is relevant, you must receive information about it before purchase. These exceptions do not restrict your rights concerning faulty goods.

When we issue a refund

We refund payments without undue delay and no later than 14 days after receiving your withdrawal notice. For returned goods, we may withhold reimbursement until we receive them or you provide evidence of having sent them back, whichever happens first. Statutory exceptions apply where we are required to collect the goods.

If you withdraw from the entire purchase, we also refund the cost of our standard delivery. If you selected a more expensive delivery method, we do not have to refund its additional cost. We use the same payment method that you used for the purchase unless you expressly agree otherwise. You will not be charged a fee for the refund.

Faulty, damaged or incorrect goods

If goods are faulty, damaged in transport or different from what you ordered, contact august.ekenberg@gmail.com. Describe the problem and, if possible, include your order number. Photographs can help us understand what happened. Under Swedish consumer law, you may complain about defects that existed at delivery and become apparent within three years of delivery. Notify us within a reasonable time after discovering a defect, notice within two months is always considered timely.

Where we are responsible for a defect, the complaint is handled at no cost to you, including necessary return transport costs. You have the remedies provided by applicable consumer law, which may include repair, replacement, a price reduction, termination of the purchase or damages, depending on the circumstances. The assessment considers the nature, durability and use of the goods and the circumstances of the case. Contact us for practical instructions before arranging substantial return transport.

Model withdrawal form

You may copy the form below into an email or document, complete it and send it to us. You can save the form as text or print it. Using this form is optional.

Business purchases and international customers

Purchases made primarily for business purposes are governed by the terms specifically agreed and applicable law. The statutory consumer right of withdrawal normally does not apply to business purchases. For consumers in other countries, these terms do not affect rights that cannot be excluded under applicable law.

Read our terms of purchase, shipping information, returns policy and privacy policy. Contact and company information.