Shipping and delivery

This page explains deliveries from Pouchify, operated by Vending & Machines Sweden AB. Check the delivery details for your order before paying. Contact august.ekenberg@gmail.com or +46 8 29 90 00 with any questions.

Delivery within Sweden

Our standard parcel shipping charge within Sweden is SEK 99. Shipping is free when the value of goods after discounts and including VAT is at least SEK 399. Any special shipping conditions for a product are presented before ordering. Vending machines are covered by the machine section below.

Delivery to other countries

For destinations outside Sweden supported at checkout, the standard shipping charge is EUR 29. Shipping is free when the value of goods after discounts and including VAT is at least EUR 99. If your checkout uses another currency, the corresponding amount shown before payment applies.

Available countries and addresses are determined by the options offered at checkout. The presence of a product on the website does not mean that it can be delivered to every country. Check the options available for your address before completing the order.

Delivery methods and timing

We use PostNord for parcel deliveries. Delivery options available for your address are shown during ordering. A delivery time stated at checkout or in the product information applies to the relevant order. If no time has been agreed, delivery must take place without undue delay and no later than 30 days after the contract is concluded.

We do not state one delivery time for all parcels because timing can depend on the product, destination and chosen delivery method. If you need goods before a particular date, contact us before ordering so that the arrangements can be clarified.

Vending machines

Delivery within Sweden is included for our vending machines as described on their product pages. Machines may have an estimated lead time of approximately 90 days. The timing and conditions applicable to the model must be available before ordering. A lead time exceeding 30 days applies to a consumer purchase when it has been agreed as part of the purchase.

Machine delivery is governed by the particular product and delivery arrangements agreed for the order. Ordinary parcel delivery information does not establish a delivery time for a machine. Contact us before ordering if delivery to another destination or particular arrangements need to be clarified.

Address details and collection

Check that your delivery address and contact details are correct. Contact us as soon as possible if they need to change after ordering. Whether a shipment can be changed depends on how far the order and transport have progressed.

If your delivery requires collection, follow the carrier’s notification. Failing to collect a parcel does not in itself clearly notify us that you wish to withdraw. Use our withdrawal function or contact us within the applicable period if you wish to withdraw from the order.

Delayed, missing or damaged deliveries

Contact august.ekenberg@gmail.com if your delivery is delayed, missing or damaged. Please provide the order number and any shipment details available. Photographs of damage and packaging can help us investigate the transport. Your statutory rights remain in place even if you have not reported the problem immediately to the carrier.

For consumer purchases using a transport option offered by us, we remain responsible until the goods are delivered as defined by law. Rights concerning delay, defects or failure to deliver are governed by applicable consumer law. See also our terms of purchase and returns and refunds policy.

Read our terms of purchase, shipping information, returns policy and privacy policy. Contact and company information.